Wipro Limited today released FieldX, a cloud-based end-to-end digital service lifecycle automation option developed on ServiceNow’s Now Platform ® . Service Wire IndiaWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading international info company, consulting and technology procedure services business, today launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’& rsquo; s Now Platform & reg;. Utilizing FieldX, producing companies can enhance and scale-up their after-sales customer support operations while decreasing expenses
. Built as part of the ServiceNow Partner Industry Solution Program, FieldX incorporates the customer care and field-service management abilities of the Now Platform with Wipro’& rsquo; s Internet of Things (IoT )and Augmented Reality(AR )platforms. By digitizing and automating departmental and cross-enterprise workflows, FieldX allows makers to scale-up operations with lowered expenses. FieldX assists producers enhance their clients’ & rsquo; experience with omni-channel assistance that leverages Wipro & rsquo; s process-transformation proficiency and technological innovations. It also increases maker uptime through proactive IoT-based monitoring, while AR-based live support accelerates concern resolution. In addition, FieldX provides service operators and field service workers a 360-degree view of the client, thereby improving their effectiveness.
Harish Dwarkanhalli, President, iDEAS –– Apps & & Data, Wipro Limited stated, “& ldquo; FieldX is a considerable step forward in our partnership with ServiceNow and it makes it possible for makers to proactively address their clients’ & rsquo; needs in after-sales service management. We eagerly anticipate dealing with ServiceNow to provide other pertinent industries the opportunity to take advantage of this thorough digital solution as they transform their own customer-service procedures.”
& rdquo; Binoy Gosalia, Global Head of Industry Partnerships, ServiceNow stated, “& ldquo; Wipro & rsquo; s know-how in Field Service Management and manufacturing, combined with ServiceNow & rsquo; s continued innovation throughout the Now Platform, assists make sure that FieldX addresses all manufacturer requires. After-sales service and client care are focus locations for ServiceNow, and we look forward to our continued partnership with Wipro in this area.”
& rdquo; ServiceNow Industry Partner Solutions extends ServiceNow & rsquo; s capabilities to provide industry-specific apps and services customized to meet’ the customers & rsquo; unique digital change requirements.